1. Who we are

Areal Digital Inc. ("Areal," "we," "us") is a Vancouver, British Columbia company. We are responsible for the personal information described in this policy.

Privacy questions and requests can be sent to info@arealdigital.com.

2. What we collect

• Information you provide: your first and last name, email address, and message when you use our contact form or email us.
• Call bookings: your name, email address, the time you choose, and any notes you add when you book a call through our Google Calendar booking page.
• Inquiry and client information: business context, project details, correspondence, and other information you choose to share when requesting a quote or working with us.
• Website and device information: IP address, browser and device type, referring pages, pages visited, and cookie preferences collected by our website platform and enabled analytics tools.
• Public business information: information organizations publish on websites, business profiles, app listings, press coverage, and public reviews when we prepare research or positioning work.

Our services are intended for businesses. We do not knowingly collect personal information from children.

3. Why we use it

• To respond to inquiries and prepare a requested quote or recommendation.
• To deliver services under a client agreement.
• To operate, secure, measure, and improve our website and services.
• To meet legal, tax, accounting, and contractual obligations.
• To send marketing communications only where we have the required consent or other lawful basis.

We do not sell or rent personal information.

4. Consent and your choices

We collect, use, and disclose personal information with consent or as otherwise permitted by applicable law. You may withdraw consent, unsubscribe from marketing communications, or change your cookie preferences at any time, subject to legal or contractual restrictions.

5. Service providers and disclosure

We use service providers to operate our website, communications, scheduling, analytics, and business systems. These providers receive only the information reasonably needed to perform their services. Our website is hosted by Squarespace, and we use Google Workspace for email, calendar booking, and documents.

We use AI tools from third-party providers (for example, Anthropic and OpenAI) to help with research, analysis, and drafting. We do not use client or inquiry information to train AI models, and we review AI output before it is used.

We may also disclose information where required by law or to protect legal rights.

6. Processing outside Canada

Some service providers may store or process information outside Canada, including in the United States. Information processed in another country may be subject to that country's laws and lawful access by its authorities.

7. Cookies and analytics

Our website uses essential cookies and may use analytics or similar technologies to understand site use and improve performance. Where required, non-essential cookies are controlled through the cookie banner. You can review or change your choices through cookie settings or your browser.

8. Retention and safeguards

We keep personal information only as long as reasonably necessary for the purposes described above or to meet legal and contractual requirements. We use safeguards appropriate to the sensitivity of the information, including access controls, account security, and confidentiality obligations. No method of electronic transmission or storage is completely secure.

9. Access, correction, and complaints

You may ask what personal information we hold about you, request access or correction, withdraw consent, or raise a concern by emailing info@arealdigital.com. We will respond as required by applicable law.

If a concern is not resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada, as applicable.

10. Client confidentiality

Client information is handled confidentially and is not published without permission. Additional confidentiality and data-handling terms may be included in the applicable proposal, statement of work, or client agreement.

11. Changes to this policy

We may update this policy when our practices or legal obligations change. The date above shows the latest revision.